Returns & Refunds

The company will always supply parts based upon the information provided by the customer during the enquiry process, the company may not accept returns if this is subsequently found to be incorrect.

Before any part can be returned an authorised returns number is to be obtained from AS Catering Supplies Ltd; failure to obtain a returns number may result in the part being refused for credit and returned back to you.

Customers are advised to always obtain Proof of Posting in case of loss in carriage as the company will not accept credit for any items lost in transit to us. Where this occurs, the customer should claim for loss against the carrier used.

Returns numbers will not be issued after 14 calendar days (from invoice date) unless the item to be returned is a warranty claim. Once a returns number had been issued all parts need to be returned within 7 days – No credits will be issued after this period. Returns carriage will be at the customer’s cost unless the reason for the return is due to an error by ASC.

 

UNDER NO CIRCUMSTANCES will the company consider any credit beyond 30 days from the original supply.

 

Faulty Parts – the following information may be required

  • Warranty on all parts is dependant on the manufacturer’s policy; this may be between 3 and 12 months. (Please contact us for the correct warranty period for any faulty parts).
  • Date that the part was fitted when it was failed.
  • All faulty parts must be returned with a detailed engineers report explaining the fault.
  • Confirmation that the part was fitted by a qualified engineer trained to work on the manufacturer’s equipment.

 

Damaged Parts

  • ASC must be notified within 24 hours on receipt of all damaged parts. All damaged parts need to be returned in their original packaging.

 

Parts that are No Longer Required

  • A re-stocking charge of 25% will be applied for all stock items; however, parts that need to be returned to their respective manufacturers may have a different re-stocking charge.
  • Printed circuit boards (PCBs) will not be accepted back for credit, unless agreed with ASC.
  • Special order items (Marked as non-returnable on Invoice) will not be accepted back for credit.*

 

Duplicated Orders

  • Duplicated orders due to an ASC error will be issued with a full credit.
  • Duplicated orders that are customer errors will be subject to a 25% re-stocking charge for stock items; however parts that need to be returned to their respective manufacturers may have a different re-stocking charge.
  • Special order items (Marked as non-returnable on Invoice) will not be accepted back for credit.*

 

Picking Errors

  • All picking errors must be notified within 24 hours of receipt of order; full credit will be issued where necessary.

 

Incorrectly Ordered Parts

  • A re-stocking charge of 25% will be applied for all stock items; however, parts that need to be returned to their respective manufacturers may have a different re-stocking charge.
  • Printed Circuit Boards (PCB) will not be accepted back for credit, unless agreed with ASC.
  • Special order items (Marked as non-returnable on Invoice) will not be accepted back for credit.*

 

Incorrectly Supplied Parts – the following information may be required:

  • All information on the appliance, including model and serial number to verify the information given.
  • Who provided the parts information – ASC, Manufacturer etc. and how it was requested i.e. fax, telephone or email.

NB. Where customers self-identify parts (from whatever source – e.g. technical drawings, ASC website, other websites, etc) they are advised to always confirm compatibility with their equipment with ASC at time of order. Failure to do this may restrict their ability to return the item if it is subsequently found to be incompatible. Credit notes when issued will remain valid for a period of 6 months from the date of issue.

*Special order items are non-stock items, or items that cannot be returned to our suppliers. It is recommended that you check the return status of parts when ordering.

 

ANY FAILURE TO COMPLY WITH THE ABOVE WILL RESULT IN CREDIT BEING REFUSED